Shades Of The Past #230

From check in to check out every thing was great

Our stay was comfortable and very relaxing. Had a little trouble with cable but was soon resolved.

The cabin we stayed at was very nice and had everything we needed

The cabin is very nice , everything else excellent, the only problem was that we expend the last night with no electricity and it got very cold

Easy check-in, check-out process. Cabin was nice, but not exceptionally clean. Our trash storage was full, called to report, but no one ever showed to empty.

Good service. Clean, cute cabin. Loved the decks. The fees added on to the rental were high. We didnt like the thermostat being controlled remotely. We also would like keyless entry code changed after each guest.

It was convenient and relaxing. The cabin was pretty clean except for the porches. They need swept and scrubbed. Too many cobwebs.

The cabin was perfect, but I would not even advertise that there was access to a pool... it was awful!

Great Cabin, Great Owner, Aunt Bugs Manager, Steven was great. Darlene with the after hours call service was awful. We arrived late after a 12 hour drive and the cabin was extremely hot. We were also concerned about cameras watching us which was a new experience as I had never seen that on any of the cabins i had ever rented including all Aunt Bugs Cabins. I called the after hours service about the heat and how many cameras that there were (and where) and that it was a little creepy. Darlene was immediately rude, aggressive, nasty and then shockingly hung up on me. I have never written a review complaining about anyone in my life, this is a first for me. She was so far out of control I felt like I had no choice in this instance.I have been an Aunt Bugs customer for years and have never had a problem. In addition to behaving in an awful manner she provided bad information.She advised that there was a camera on the sauna which was concerning as my 20 year old daughter would have been getting in and out in her bikini. I was 30 seconds from leaving, calling the credit card company to cancel payment and heading back to Florida when thankfully the owner suddenly called me. He was wonderful, solved the AC issue in minutes and it was clear there was only one camera on the front porch (not on the sauna). Subsequently, even though I cancelled the AC service via Darlene. The AC guys came out 2 hours later and then we had 2 sets of maintenance guys come out the next day (hopefully the owner was't charged). Darlene is not only rude and bad for business, she is incompetent.

Very clean. Loved to location, staff was extremely nice and if we needed anything is all we had to do is text or call,or emilail. Very nice location. Second year in row that I have stayed in same cabin and would to stay with aunt bugs again in the future.

U all did wonderful. wonderful staff and very clean and nice cabin. This is our second year staying with u and hope to stay with u in the future. Easy to book also.

Customer service at check in was great. Just wished the hot tub had worked

Clean Relaxing

We enjoyed our stay very much..very peaceful and quiet..I couldn’t get anyone to answer the phone when I called about the TVs not working, but we finally figured them out..also the dryer didn’t dry the clothes very well..overall though we had a great time..I was a little disappointed that the pool was so far away from the cabin..it was a little deceiving in the pictures..

It was very clean and peaceful. We enjoyed everything about staying here. I will definitely be coming back in the future to stay again. Everything was amazing. The view the space and how nice it was to enjoy family time in such a beautiful place.

We had no problems of consequence with our vacation rental. The only problem with our rental was getting the tv's to work in all rooms. We did call to have someone come out and work on getting the tv's to work with the cable so we could watch tv at night. They did send someone out promptly and got one of the tv's going. The one in the front room they did not get to work though. Other than that everything was as promised. Really liked the location of being so close to the Pigeon Forge area. Dollywood, the Old Mill, and the Island were very close as really was the Smokey Mountain National Park. The drives are steep so would be a challenge in the winter if you stay here, but it is really a quiet place to spend time.

Worked well for our family of 4.Kids had the downstairs and we had the main floor. Cleanliness was satisfactory and everything we need in the kitchen to cook two meals a day. Didn't care for the carpet in living room and bedrooms. Location is great if you plan visiting the Smokey Mountain Park frequently and still want to be in town for entertainment. Hot tub had a funky odor after the first two days. Pool was nice to fill in some time with the kids.

very nice people to rent from ,, But cabin needs some updating done to it ,ice maker needs fixed couldn't control the temperature of the heat and air ,,had to call every time you needed to change it ,, and ceiling fans need to be cleaned , Front door was very hard to unlock and lock back ,, need new commodes was very stained ,, needs more than one dish towel ,

We stayed in shades of the past for a weekend getaway vacation. It did rain most of the time but that was okay because shades of the past was an absolutely amazing cabin to stay in. Super clean super up to date. It was like walking into a brand new home. We couldn’t have asked for a better cabin to stay in. The design the layout and the outside decks were all fantastic and very homey feeling. The owners of the cabin were quick to adjust the temperature and make sure our stay was as pleasant as possible. Honestly one of the best well kept and luxurious cabins I have stayed in. Only like a 1.5 miles away from parkway fantastic stay we will be back forsure!

We had a wonderful experience! We loved the loved shades of the past #230! I have wanted to see a bear, in the wild, on every trip I made to pigeon Forge/Gatlinburg, for 20 years! That bucket list was checked. ✔️. I would recommend to everyone!

The cabin was clean and convenient. Could use a few kitchen items like salt and pepper shakers and a cookie sheet. Would stay here again. Check in was easy also.

great, no hassle , friendly, clean cabin, cabin was ready before check in time witch was great traveling with little ones.

It was pretty much okay, but those carpenter bees took a lot of porch time out of it. We pretty much had to stay inside or the backside. Also the room that the pool table was in was way too small, only had one side you could shoot the cue ball from. And the out door grill wasn't any good.

We have 8 people total in our family and 6 children range from age 4 up to 14. It was a perfect cabin for us. We have stayed in a few cabins in Pigeon Forge over the past several years and this is definitely one of the best so far. Our second time renting through Aunt Bugs and both times have been awesome service from everyone involved!!

Overall our stay was enjoyable. The cabin was clean, the kitchen provided plenty for us to be able to cook, the hot tub was great and the location was perfect!! A few down sides included the mold on the ceiling and some walls where it looked like water had leaked in. Also, the futon was broken and we were unable to open it to use it as a bed.

Our cabin was very clean and spacious. I like the fact that it had 3 full bathrooms. There was only 4 of us but there was a futon and full bathroom in the pool room if you wanted 6 people to stay. There was not major to complain aboutbut a few minor things like how thin the walls were (you could hear every little noise), I would have liked to have seen newer dvd players 2 out of the 3 did not work, and new pool sticks all but one were missing the tips. But Honestly I would rent the same cabin again I loved the setup and the privacy we had while in the hot tub.

Your company speedy to get anything fixed in the property

Took care of a problem with the Hot Tub very fast. Thank you

It was a very nice cabin. Loved the decor. Loved how cozy it was and the best was the snow.

Check in/out was super easy. Staff was very friendly and helpful at the office. The personal phone call to make sure all was going well was very nice. Cabin was great!

Great and easy check in and check out and great cabin that we stayed in.

Had a good time, the cabin was clean. Would recommend to family and friends.

Customer service was so very kind, genuine and helpful from the first call until the end of our stay. We will be calling Aunt Bugs again when we stay in Pigeon Forge for an affordable getaway!

It was great, clean, comfortable will be back again. We really enjoyed

Had a great visit. Ppl were very professional and helpful. The cabin was good needs new carpet and one toilet stopped up. Besides that it was a good experience.

Our stay was excellent.Staff was nice and friendly. Our cabin was awesome, clean, nice and had everything we needed plus more!

Perfect spot, nice cabin with the perfect amount of space for our family

Couldn't have asked for a better experience during our whole stay.

It was an amazing stay! Very clean and cozy! Right by town and a ton of attractions!

Our original reservation was in Gatlinburg. After the wildfires, the staff was gracious to switch us to a cabin in Pigeon Forge ; allowing my wife and I to keep our anniversary trip to the Smokies.

It was all good except for one problem. The TV did not work initially. We did get it working but no sound. Ok for football, but no much else.

Cabin very clean, spacious and well located. However there were no kitchen supplies to get us started and the response to fix the DVD was very slow. The cabin needs a booklet to explain things e.g. TV channels, appliances etc.