Simply Serene #201

Overall the communications was great, timely responses and detailed instructions

Great experience! Very smooth check in and check out! Thank you!

Directions to the cabin were very good and easy to follow. The cabin was the perfect size for us and had all the amenities we needed. The only suggestion I’d make is to move the furniture around so that it isn’t as hard to maneuver to play pool. The check out process was easy too, although we got on the road early and I forgot to call.

Very nice cabin! Excellent vacation stay! Super secluded! I will stay at this cabin in the future!

The check-in and check-out process was smooth. The only thing I would suggest is that the outside trash can should have a lock to better keep the wildlife out of it. I will be sure to bring my own lock next time. Other than that, it was a great vacation.

Everything was well prepped for us when we arrived. Hot tub was freshly filled and running to warm up. Cabin was clean and well stocked from the kitchen to the bathrooms. Overall this was a smooth transaction and the family and I really enjoyed our trip! Thanks!

It had everything that we needed, just as described. The cabin was clean and the staff was very nice and courteous.

The entire process from start to finish was excellent. Everyone was very friendly and professional. We loved the cabin, loved that it was pet friendly. Our entire family loved it. Thank you Aunt Bugs.

I thought everything was great to making my reservation, the cabin itself to checking out. Simple and efficient.

The cabin was perfect for us! It was clean and lived up to the pictures and description. We loved it!

Place was nice, checkin and checkout very easy. Had no problems with the cabin during our stay. My only suggestion would be to trim the grass in the fenced in area, it would help if the grass was short to keep it clean when you bring dogs! Thank you!

The only issue we had was that the grass in the fenced in dog area needed cut. I also found two piles of dog poo in the yard I had to clean up before I let my dog out into the yard.

Words can’t describe our experience! We loved it. The cabin feel with all the convenience of city living. The setting and decor was marvelous. We will definitely be back in October. Unfortunately we did not see a bear😳

Cabin was great. Everything was extremely nice. The pool table and arcade game was great. I posted a Favorable review on VRBO. Thank you

Very clean and cozy cabin. Love how secluded it was and that there was a fenced in area to let our dog out...will definitely rent again!

Easy keyless check in. Secluded and quite. Loved the fenced yard for the dog. Close to Pigeon Forge.

The vacation was good but too hot which wasn’t your fault. The cabin was good but no lighting on the screen porch which was disappointing. The two recliners were still broken. Other than that the stay was great.

Everything was clean and all necessities provided. We loved the view and all the rocking chairs to enjoy it. The ease of check in and out was so easy. We loved our stay and will be back

It was a great stay. I loved that I was able to ck-in and ck-out over the phone or by email. This was so much easier.

Jacuzzi was slimy.. other than that exactly what was expected.

This property was great! We traveled with 3 children and 2 dogs. The location was perfect. The kids enjoyed the screened porch and hot tub while the dogs loved the fenced in backyard! We will be back.

The entire experience and trip were wonderful. You made the rental process easy!

It has been two years since we last stayed in this same cabin. We’ve always loved this one. And after several stats you notice the upkeep is beginning to lax. This cabin states it sleeps 6 yet the sleeper sofa is no longer there leaving two beds. The garden tub removal was a surprise as well. Spider webs In the ceiling and the windows were a concern as was the cleanliness of the large windows. As for the recliners in the cabin, they are the same ones from our last visit. Someone is going to be injured in them. Neither should be used again as they are broken to the point if reclined you ya e to roll out of them and force the foot of them to close. The small fenced area for pets was a nice gesture with the exception of the grill being fenced into the same area. The driveway from the main road to the cabin we were so happy to see attention had been given to that. It was a rough drive before that was repaired. At one time there was a path down from the cabin to the area below where a swing was at. You could walk the path to it. The swing was gone the last time we stayed and now there’s not even a path to walk down to the open spot as the weeds have become so tall and thick. We love this cabin as we have been staying here for many years. And we hope to return again. Our hope is that some of these small things will be repaired or replaced before that time. Thank you for your interest in our comments.

There seemed to be confusion within Guest Services multiple times - they didn't know I'd already submitted a pet agreement, and they called at 10:30AM a day earlier than I was scheduled to depart saying that I should've left. They figured it out once I corrected them. Minor things. Everyone was, however, incredibly friendly and personable. The photos listed on your website of the cabin were outdated. I did expect a Jacuzzi tub to be in the cabin, since it was pictured. The fenced-in yard was overgrown and taller than my dog, so he didn't actually enjoy being in it at all. It was way overdue for a cut. The pool table felt really needs cleaned. It's offputting. Overall the location, ease of reservation&check-in, amenities, and price far outweighed any issues we could find during our stay. Everyone that I spoke to or encountered in emails was SO nice and made me feel completely at ease with my rental decision prior to arrival, even with some errors. Lastly, I do appreciate how much you've done to accommodate travelers with dogs. This particular rental puts all other "dog-friendly" cabins to shame. We all loved staying in Simply Serene and will definitely be returning!

It was wonderful. My son lives in Pigeon Forge but in a small apartment so his dad and I rented the cabin for a long weekend visit. We really enjoyed the cabin.

We had a wonderful time! Great yard for our dog and cozy cabin made for a great weekend!

I loved the cabin and the location. This was my first time and looking forward to coming again.

We are very pleased with the check in process as well as our stay. The accommodations were very comfortable and perfect for our little doggy friend! Thank you.

Cabin was beautiful and clean upon arrival. The only negative thing I can say about the cabin is there were furniture that had been broken before our arrival and the nut tree near the driveway beads to go before another car gets damaged by nuts falling onto hood of vehicle. Loved the express check in and everyone was very friendly at Aunt Bug’s. Will be staying with Aunt Bug’s in the future.

Great!! We had everything we needed & the few questions we had were quickly answered.

Everything was great. Only thing we wish that there would have at least been some dish soap and salt and pepper. We have stayed in a lot of places and this is the first one that was so bare bones.

Beautiful cabin clean and neat great location close to everything

The booking company was disjointed. I was called to confirm pet deposit then a week later guy called and said he wanted to verify I was not bringing a pet? Need to update your email instructions to allow people to scan and email docs to you, nobody uses fax any more. Other than that, stay was great.

Everything was great. The only problem was the trash bin outside was never emptied and it was full when we got there.